Terms of Service

Last Updated: September 24, 2025

Welcome to Maison Moyi. This Terms of Service document ("Terms") governs your use of our website, products, and services. It combines our previous Terms of Service and Legal/Consumer Notices into one unified agreement.

1. Acceptance of Terms

By creating an account, making a purchase, or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use this website or place an order.

2. User Accounts and Responsibilities

Account Security

You must provide accurate and current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access and update your account details whenever your information changes.

Lawful Use

You agree to comply with all applicable laws when using our website. The website is for personal, non-commercial use only. You must not interfere with the functionality of the website, attempt to gain unauthorized access to our systems, or misuse any security vulnerabilities.

Order Information

You must provide accurate shipping and billing information to complete a purchase. You warrant that your payment method is valid and that you are authorized to use it. You are responsible for reviewing and confirming the accuracy of your order details before submission.

3. Pricing and Payments

All prices are displayed on the website and are subject to change without notice, though the price confirmed at checkout is final for that order. We reserve the right to cancel orders containing clear pricing errors, and we will contact you before doing so.

Payment is due at the time of order. We may obtain payment authorization before shipping. If a payment fails, the order may be canceled. Prices are shown in the stated currency and may include or exclude applicable taxes, as indicated at checkout.

Promotional codes are limited to one per order unless specified otherwise, are subject to expiration and other restrictions, and may not be combined with other offers. We reserve the right to modify or cancel promotions at our discretion.

4. Intellectual Property

Ownership

All content on this website, including but not limited to text, images, graphics, logos, product photography, product descriptions, original product designs, trademarks, and website layout ("Content"), is the property of Maison Moyi or is used with authorization from the respective rights holders.

Usage Restrictions

Any reproduction, distribution, modification, adaptation, or publication of the Content, in whole or in part, is strictly prohibited without prior written consent from Maison Moyi. You may not use our logos, trademarks, or product images for commercial purposes or create derivative works from our material.

Permitted Use

Permitted use includes personal, non-commercial viewing, sharing our Content on social media with clear attribution to Maison Moyi, and fair use for the purpose of reviews or commentary.

Third-Party Content

We may use licensed stock photography, integrate third-party services (e.g., for payments or shipping), or reference brand names with permission.

Enforcement

We reserve all rights to our Content and will enforce them, including through DMCA takedown procedures where necessary.

5. User-Generated Content

You may submit content, such as reviews or comments ("User Content"), provided it is relevant, respectful, and based on genuine experience. User Content must not contain offensive, discriminatory, or illegal material or disclose personal information.

By submitting User Content, you retain ownership but grant Maison Moyi a perpetual, worldwide, royalty-free, non-exclusive license to use, display, publish, adapt, and distribute your User Content in our marketing materials with attribution.

We reserve the right to review, edit, or remove any User Content that violates these standards and may terminate the accounts of users who repeatedly post inappropriate content.

6. Prohibited Activities

You are strictly prohibited from:

  • Account Misuse: Creating fake or multiple accounts, sharing account credentials, using automated purchasing tools, or attempting to bypass purchase limits.
  • System Interference: Hacking, scraping, reverse-engineering the website, uploading malicious code, launching denial-of-service attacks, or bypassing our security measures.
  • Commercial Misuse: Reselling our products as new without authorization, using our product images for commercial purposes, or infringing on our trademarks and copyrights.
  • Harmful Conduct: Posting offensive, illegal, or harmful content; sending spam; sharing false information; or harassing other users.

Violation of these rules may result in consequences ranging from a warning to account suspension or permanent termination.

7. Account Termination

We reserve the right to suspend or terminate accounts for investigation or for violations of these Terms. We may terminate an account immediately and without notice in cases of fraud, illegal activity, chargeback abuse, or security threats. For other policy violations, termination may occur after a warning has been issued.

We reserve the right to refuse service to anyone. Upon termination, you will retain access to your order history for a reasonable period. We will fulfill outstanding orders and process refunds where applicable, in accordance with our policies.

8. Privacy, Data, and Consumer Protection

Protection of Personal Data

We respect your privacy and are committed to protecting your personal information. For details on how we collect, process, and store your data, please see our Privacy Policy. You have the right to access, correct, or delete your personal data by contacting us at [email protected].

Cookies

This website may use cookies to enhance your experience. For information on our use of cookies and your options, please consult our Cookie Policy.

Consumer Protection Compliance

We comply with applicable consumer protection laws, including Federal Trade Commission (FTC) rules regarding advertising, refunds, and shipping. We provide disclaimers for limited offers, pricing errors, and stock availability as required by law. For details on returns, please see our Return Policy.

Special Rights for California Residents

We comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the right to access, delete, or opt out of the sale or sharing of their personal information. You can exercise these rights by contacting us at [email protected].

9. Third-Party Websites and Resources

Our website may contain links to third-party websites. We do not control and are not responsible for the availability, accuracy, content, or privacy practices of these external sites. We are not liable for any loss or damage caused by your use of or reliance on any content, goods, or services available from third-party resources.

10. Disclaimers and Limitation of Liability

We take all reasonable measures to ensure the accuracy and timely updating of information on our website. However, we cannot be held liable for omissions, inaccuracies, or delays.

TO THE FULLEST EXTENT PERMITTED BY LAW, MAISON MOYI DISCLAIMS LIABILITY FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR DAMAGES CAUSED BY THIRD-PARTY ACTIONS, WEBSITE DOWNTIME, OR TECHNICAL ISSUES.

OUR MAXIMUM LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR ORDER THAT GAVE RISE TO THE CLAIM.

This limitation of liability does not apply in cases of our gross negligence, fraud, or where the law does not allow exclusion, such as for death or personal injury caused by our negligence, statutory consumer rights, or product liability where the law imposes such responsibility.

11. Governing Law and Dispute Resolution

Applicable Law

These Terms and any dispute arising from your use of this website shall be governed by the laws of the State of California, without regard to its conflict of law principles.

Informal Negotiation

Before initiating arbitration or any legal proceeding, you and Maison Moyi agree to first attempt to resolve any dispute informally. The initiating party must send a written notice describing the dispute to the other party. You may email us at [email protected]. Both parties will then negotiate in good faith for at least thirty (30) days.

Binding Arbitration Agreement

By using our website, you agree that any dispute that cannot be resolved through informal negotiation will be resolved through final and binding arbitration on an individual basis, instead of in court. YOU AND MAISON MOYI HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. This agreement to arbitrate is governed by the Federal Arbitration Act (FAA). Arbitration will be conducted by a single impartial arbitrator under the AAA Consumer Arbitration Rules ("AAA Rules"), available at www.adr.org. This arbitration policy applies solely to individual consumers.

Class Action Waiver

To the fullest extent permitted by law, you and Maison Moyi agree that any claims must be brought on an individual basis only. There is no right or authority for any claim to be arbitrated or litigated as a class, collective, or representative action.

Arbitration Procedures

Arbitration fees will be governed by the AAA Rules. Maison Moyi will cover costs if you are unable to pay, so as not to prevent you from pursuing your claim. The hearing will take place in the county where you reside or by videoconference. The arbitrator has the authority to award any remedy available in court on an individual basis.

Exclusions from Arbitration

This agreement to arbitrate does not cover disputes related to: (i) the enforcement or protection of intellectual property rights; (ii) claims filed in small claims court; (iii) claims that cannot be arbitrated by law; or (iv) requests for injunctive relief.

Opt-Out Procedure

You have the right to opt out of this Arbitration Agreement within 30 days of first accepting these Terms. To opt out, you must send a written notice to [email protected] with your full name, address, and a clear statement that you wish to opt out. If you opt out, the rest of these Terms will still apply.

12. General Provisions

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email and will post updates on our website. Changes will take effect 30 days after notification. Your continued use of the website after this period constitutes acceptance of the revised Terms.

Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, such as natural disasters, government actions, pandemics, or supplier disruptions.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Maison Moyi.

Assignment

We may assign or transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets.

13. Contact Information

For any questions about these Terms, legal inquiries, or arbitration procedures, please contact us at: [email protected].

For questions regarding data protection, privacy, or to exercise your consumer rights, please contact us at: [email protected].